Our New Loyalty Program FAQ's
May 29, 2020
If you have questions about our new loyalty program that gives all members 10% off, please refer to the FAQ’s below. Feel free to reach out to [email protected] should you have any other concerns.
Q: Why did you decide to offer this 10% off loyalty perk?
A: The answer to this question is quite long to fit into one sentence. So please refer to this letter from our CEO, Denyelle Bruno, explaining why we've decided to offer our loyal rewards members this benefit.
Q: Do I get to keep my points and can I still earn points?
A: Your current points will remain the same and you can still earn points on your orders.
Q: Will I still get loyalty rewards?
A: All the previous Fan, Friend and Family rewards will be paused during this time.
Q: Can I use the 10% off discount with other rewards?
A: If you have rewards that have not expired, you can still use them but not in addition to the 10% off discount.
Q: How do I use the 10% off discount?
A: You can use the 10% off discount like other offers. When you make a purchase on tendergreens.com, on the Tender Greens app or at Tender Greens locations use the designated QR barcode in the Rewards app section.
Q: Who qualifies for the reusable 10% off offer?
A: Only Tender Greens loyalty members.
Q: Is there a minimum or maximum spend required to use this discount?
A: There is no minimum or maximum spend. You can use it however you like!
Q: When will the original loyalty program structure resume?
A: Our original loyalty program structure will resume September 8, 2020.