How is Tender Greens responding to the COVID-19 virus?
We continue to closely monitor and follow all federal, state, and local government and CDC guidelines to protect the health and safety of our guests and team members. We have increased the sanitation of high-touch and high-traffic areas; implemented the use of gloves and face masks for all team members; introduced sanitizing stations; rolled out a tamper-evident sticker for all delivery orders.
How are you keeping the food you serve safe?
According to the FDA, there is currently no evidence to suggest that food produced in the United States can transmit COVID-19. However, we have implemented strict cleanliness guidelines that go beyond current government guidance, such as glove use and changing protocols for all interactions, as well as reinforcing hand washing and sanitizing training for all team members.
How are you keeping your team members safe?
We are following and exceeding all mandated local, state, and federal laws when it comes to team members taking the necessary sick leave they may need. In addition, we continue to follow all government and CDC guidelines that ensure the safety of our team members, including providing them with sanitizers, face masks, and gloves.
Have your hours of operations changed during the COVID-19 outbreak?
Yes, they have. You can view our hours of operation here, and you can order using tendergreens.com or our app.
Can I get food without having to go to the actual restaurant?
Yes, you can order your food for delivery using tendergreens.com or our app.
Are the ingredients in your food responsibly sourced?
Yes, we’ve continued to work with the same farmers and suppliers for our all our meals.
Are you still making your meals fresh in your restaurant kitchens?
Our kitchens remain dedicated to serving you freshly cooked meals.
Are you open for patio or indoor dine-in currently?
We are currently open for both indoor and outdoor patio dining.
What other precautions are you doing to help with people dining at the restaurant?
We are currently enforcing installed sanitizing stations, continuous cleaning throughout the day, and daily team member health screenings.
What’s your seasonal special and how do I check what's cooking at my closest location?
Check your nearest Tender Greens location. You’ll see the Executive Chef and the Specials he/she is cooking up.
Yes! We partner with DoorDash, Caviar, and Postmates. We’ll also deliver for catering orders over $150.
Do you take reservations?
We keep it casual, come as you are. If you’re planning a private party or bringing a large group of 10+ people, call the restaurant to speak with the Chef.
Do you offer a rewards program?
Yes, on our mobile app. Read all about it at app.tendergreens.com.
Yep! Get em at the restaurant. Digital gift cards are now available through our mobile app available on Google Play & the App Store.
Why are you no longer accepting cash?
Starting on January 29, 2018, we will transition to a cash-free restaurant. The reason why is because it's the future! The percentage of our cash transactions are in the single digits, yet you (our guests) and our team are spending significant amounts of time because of it. You'll get your food faster, our team gets back hours of their day, and it's better for the environment. Read more detail about our transition to cashless and why on our blog: https://www.tendergreens.com/blog/cashless
Will you sponsor/donate to my event?
Can you please open in my neighborhood?
Sure. Will you be there every day and tell all your friends? Please Contact Us and tell us where you think we should open.
All of our restaurants are company owned and operated.
I want to invest in Tender Greens.
Tender Greens is a privately held company. There is currently no offerings open to investors, but you can invest in a Steak Plate instead.
I have an issue with an open order.
Our team is here to help! Please try the store you ordered from directly by phone – the number is listed on our locations page.
Ack! Sorry we messed up. Until we become cyborgs, mistakes will occasionally happen. Call the restaurant you ordered from to get a replacement with your correct order. If it’s too late to correct your order, please send us a note in Contact Us. Let us know what happened and where. We'll make it up to you, promise!
What happened to my order confirmation email?
It’s possible the email made its way to your spam folder. If you still can’t locate the confirmation, hit us up on the contact form.
Online ordering mobile app not working / my order didn’t go through
Sorry for the technical difficulties. Please call the store to place your order. Thanks for letting us know in the Contact Us form and we’ll fix it.
How many I make a change/cancel my order?
Please call the restaurant from which you placed your order directly to change or cancel an order.
Can I get a copy of my receipt?
Yes, please send us a request in Contact Us with the restaurant location, date, time, name on the order, what you ordered, and last 4 digits of your credit card #.
Why don’t you cut your lettuce? The leaves are too big.
We like 'em big and curvy because it keeps the quality of the lettuce fresher. When lettuce is pre-cut, it starts to wilt and mess with the integrity of the greens. We’re happy to chop it up upon request.
Where can I find your nutritional/allergen information?
Available on the Menu section of our website as a PDF called Nutrition Info. Don’t see what you’re looking for? Ask us in the Contact form.
Can I get the recipe for my favorite dish?
We keep the recipes for our core menu items close to heart but there are some recipes that we can share with you. Send us a note in Contacts and tell us what's your favorite dish.
What’s your sourcing philosophy?
We’re always mindful of the bigger picture -- our food, environment and social responsibility. That means thinking about our food’s production, transportation and social impact before giving anything our thumbs up. All of our farmers and partners meet our high standards -- we know and trust them. Want to know more? Give us a shout in Contacts and we’re happy to have a conversation about it.
Where is your seafood from and how it is raised?
Our seafood is sourced from the most responsible fisheries to protect the health of the species and our waterways. The albacore tuna is MSC certified and our salmon is GLOBALG.A.P. certified.
Our produce and lettuce are grown using organic and natural methods that promote soil health and biodiversity. The Organic label is convenient -- but it’s not everything and not the only criteria we measure our high standards. We believe the best ingredients start with the best farmers, farmers we know and trust and ones we can walk their fields with to talk about what they raise and grow.
What kind of oils or fats do you use?
We use a blend of California Olive Ranch Extra Virgin Olive Oil and non-GMO expeller pressed canola oil.
Long answer to a short question but this has been a controversial topic recently and we want to be 100% transparent about what we use and why.
There is a lot of misinformation out there about canola oil, which we had to dig into to really understand. We found that there is a very important difference between simply “canola oil” and “non-GMO expeller pressed canola oil.” We only use non-GMO expeller pressed canola oil, because: (1) GMO crops tend to have a negative environmental impact, and the characteristics built into the GMO seeds are responsible for the negative health impacts that are often discussed around canola -- the non-GMO variety does not have these effects. (2) Oils that are not “expeller pressed” are usually extracted with hexane and other industrial solvents.
We do not use canola and olive oil interchangeably or because of cost, but based on how the oil is used. There are two main differences, the first is the strong flavor of the extra virgin olive oil versus the almost non-existent flavor of canola. The second is smoke point. The difference in smoke point means anything that goes on the grill has to have some or all canola oil, or else the restaurant would become smokey and the flavor of the food will be negatively impacted.
Does your food contain sodium?
Yes, we use salt in our cooking. If you have a dietary restriction that requires low sodium, our chefs are happy to make something special for you. Just ask!
Do you use gluten-free products?
Many of our dishes do not contain gluten, but we cannot guarantee that all of our products are gluten-free.
Yes we do! Order online at catering.tendergreens.com. Would you like some additional help? Our catering concierge can help you, email [email protected]
Can I order catering online?
Yes, and it’s encouraged, at catering.tendergreens.com
I’ve placed orders before from your standard menu. Why isn’t my log-in working?
Our catering and standard ordering platforms are actually separate. Although you may opt to use a single email address for each account, the order history on the catering side and standard ordering side are not linked in any way.
Yes we do! We work with various third party partners to fulfill our catering deliveries to make ordering as convenient as we can.
What if I’m not in your delivery zone?
Arrange your order for pick up.
Can I order for catering the same day as my event?
We request a 15-hour advance notice for catering orders. For same day orders, call the Tender Greens nearest you to inquire. We’ll try our best to make it happen but it depends on the size of your catering.
How do I know how much to order?
When it comes to our plate offerings, we recommend using them as the base for your order. If you are feeding 40 people, it is recommended you order plates for all 40 guests. You can then add on additional sides and proteins from there. Remember, it is always best to have a little extra as opposed to not enough!
How much gratuity should I add?
15-20% is always a nice gesture. We appreciate your generosity.
Do I need sternos & chafing dishes (wire racks)?
You do not need them, but if you have your own chafing dishes and sternos you’d like to use to keep the food hot, please request aluminum pans for your order. Catering orders generally come in recyclable heat resistant plastic containers.
Does my order include plates, napkins, utensils, etc?
Yes, it's included at no extra cost but please let us know that you would like them.
Buffet style in recyclable containers.
Our catering plates are priced per person but served family style. They come with protein and two sides for all guests to enjoy. Let’s say you are feeding 10 people and elect chicken, steak, mashed potatoes and roasted vegetables for your offerings. Your order would be received as follows: 5 chicken, 5 steak, 10 mashed potatoes, 10 roasted vegetables. We hope that helps.
Will your team help set up my order?
Orders come with a visual guide card that shows how to best setup your order. We also have table tent labels available upon request.
How can I make changes to my order?
Changes to catering orders can only be made when placed under a personal account up to 24 hours in advance. If checking out as a guest, no further changes or adjustments can be made. For further assistance, please contact [email protected]
What is your cancellation policy?
All food is made in house from scratch so we do require at least six (6) hours’ notice if you have a need to cancel your order without penalty. Cancellations given less than six (6) hours’ notice prior to your order time will be subject to a cancellation charge of 50% of the anticipated balance on the order.
We’ve done a few weddings TG style. Email [email protected] and let’s see if we can make Tender Greens part of your big day. While we will do our best to make it work for your big day, please know that we are not a full-service wedding caterer.
I want to host a private event at Tender Greens.
Cool! We love a good party. We’ll even hook you up with your own private chef to cook for your party. Call your nearest Tender Greens and speak with the Chef, or email [email protected] and let’s make it happen.
Do you offer house accounts?
Yes. Please contact our catering concierge who can help set up your account and catering orders. [email protected]
Please reach out to our catering concierge ([email protected]) and a member from our team would be happy to help.
How do I place an online order?
You can order from our website by clicking Order Online or go to order.tendergreens.com. You can also place an online order using our Tender Greens app, available for download for iOS or Android. The account login is the same for online ordering and the mobile app.
How do I load past purchases into my account?
If you’ve visited within the last 7 days, use the app to scan the barcode at the bottom of your receipt. If your purchase is older than 7 days, we're currently unable to retroactively record past purchases.
Do you have mobile pay and digital gift cards?
We currently accept Apply Pay. We offer digital gift cards through the Tender Greens app found in the App Store and Google Play.
Do you have an app or offer a loyalty/rewards program?
Yes, we do! Our app is available on iOS and Android. More info can be found at app.tendergreens.com.
How do I keep up to date with Tender Greens news?
We have a lot of special news and promos coming up, so the best way to keep up to date is by following us at @TenderGreens on Instagram and by subscribing to our email list. You can also check out the News tab in our app for our most recent announcements.
Will you spam me with emails if I sign up?
How do you manage personal information?
What happened to my 10% off Loyalty Program reward?
You can find all the FAQ related to the 10% off Loyalty Program reward here (https://www.tendergreens.com/blog/052020-our-new-loyalty-program-faqs).
How does your loyalty program work?
You can earn points every time you eat with us by ordering through the app, scanning at the register, or scanning the receipt barcode. The more points you earn, the more rewards you get. Just download our app to start! Learn more about our loyalty program at app.tendergreens.com.
How do I join your loyalty program?
You can join by downloading our app or signing up for an online ordering account on order.tendergreens.com.
You can earn points by ordering online or through the app, scanning your app at the register or scanning the barcode at the bottom of your receipt within 7 days of your purchase. You can earn additional points by referring a friend or connecting your Facebook profile to your loyalty account.
What items are not eligible to earn points on?
Items not eligible to earn points on include, but are not limited to, beer/wine, catering orders, third-party delivery orders, tax and tip.
How can I check my current point balance?
You can view your current point balance under the Rewards tab on our app, or by viewing your account info on order.tendergreens.com.
Where can I find my rewards in the app?
You can find your unexpired perks under the Rewards tab of the app by tapping on the Redeem button. If you were gifted a reward that is not showing up in your app, please contact us at [email protected]
Yes, we made a few changes to our new and improved loyalty program. You can find more info at app.tendergreens.com.
My reward isn't showing up on the app. What should I do?
If your reward isn't showing up on the app, or you're having trouble redeeming it, please contact [email protected] and we'll help you right away.
How do I redeem my rewards?
You can redeem your rewards directly in the app when ordering online, or by scanning the app at the register.
Can I redeem two rewards at the same time?
No, you can only redeem one reward every four hours.
You can invite friends to join our loyalty program by sending them your unique invite code, which can be found in the main menu of the app. Your friends earn 5 points and a free cookie for entering your referral code when signing up, and you earn the same when your friends make a purchase and earn their first loyalty points.
Yes, your points expire on the anniversary of your signup date. But don't worry, we'll let you know when your points are expiring soon too.
I want to join the Tender Greens family!
Rad. We are always looking for great team members to join us. See the list of open positions and apply at careers.tendergreens.com.
What are the perks/benefits when working at Tender Greens?
Great benefits and big growth opportunities. Mentorship from the best chefs in the industry, free meals while on the clock, 20% team member discount, benefits for team members that work full-time schedules, including medical coverage. Trust me, you want to work here.
How can I provide feedback on my experience?
We’re so glad you asked. We love every opportunity to learn and grow from your experiences. Please send us a note using the feedback category on the contact form and we will be in touch. Or, hit us up on social. @tendergreens
I found something that doesn’t belong in my food!
Yikes! We don’t use synthetic pesticides on our produce, so occasionally a rogue bug clings on tight and doesn’t get washed out during the multiple vigorous washing sessions. Something else? Thank you for letting us know. Please Contact Us, tell us which location you were at and include a picture if you can.