FAQ

How can we help?

Contact Us

General

What’s your daily special and how do I check what's cooking at my closest location?

Check your nearest Tender Greens location on our website. You’ll see the Executive Chef and the Daily Special he/she is cooking up. Changes twice daily, different at every location.

Do you deliver?

Yes! We partner with DoorDash, Caviar, and Postmates. We’ll also deliver for catering orders over $150.

Do you take reservations?

We keep it casual, come as you are. If you’re planning a private party or bringing a large group of 10+ people, call the restaurant to speak with the Chef.

Do you offer a rewards program?

Coming soon! Launching on September 1, 2017. Read all about it at app.tendergreens.com.

Do you sell gift cards?

Yep! Get em at the restaurant or at gifts.tendergreens.com. In January 2018, you’ll be able to buy, use and upload digital gift cards in our app.

Will you sponsor/donate to my event?

Our primary community focus is through our Sustainable Life Project, a culinary internship for foster youth. We love to give back and meet as many requests as possible, however, we won’t be able to support them all – even though we wish we could! Our community efforts are based on: (1) Foster Youth, (2) Food & Environmental Sustainability, (3) Education & Community Groups, (4) Health & Wellness. If your group/event meets one of these, send us your request using the Contact Us form.

Can you please open in my neighborhood?

Sure. Will you be there every day and tell all your friends? Please Contact Us and tell us where you think we should open.

Do you franchise?

All of our restaurants are company owned and operated.

I want to invest in Tender Greens.

Tender Greens is a privately held company. There is currently no offerings open to investors, but you can invest in a Steak Hot Plate instead.

Open Orders

I have an issue with an open order.

Our team is here to help! Please try the store you ordered from directly by phone – the number is listed on our locations page.

My order is wrong!

Ack! Sorry we messed up. Until we become cyborgs, mistakes will occasionally happen. Call the restaurant you ordered from to get a replacement with your correct order. If it’s too late to correct your order, please send us a note in Contact Us. Let us know what happened and where. We'll make it up to you, promise!

What happened to my order confirmation email?

It’s possible the email made its way to your spam folder. If you still can’t locate the confirmation, hit us up on the contact form.

Online ordering mobile app not working / my order didn’t go through

Sorry for the technical difficulties. Please call the store to place your order. Thanks for letting us know in the Contact Us form and we’ll fix it.

How many I make a change/cancel my order?

Please call the restaurant from which you placed your order directly to change or cancel an order.

Can I get a copy of my receipt?

Yes, please send us a request in Contact Us with the restaurant location, date, time, name on the order, what you ordered, and last 4 digits of your credit card #.

Menu & Nutrition

Why don’t you cut your lettuce? The leaves are too big.

We like em big and curvy because it keeps the quality of the lettuce fresher. When lettuce is pre-cut, it starts to wilt and the mess with the integrity of the greens. We’re happy to chop it up upon request.

Where can I find your nutritional/allergen information?

Available on the Menu section of our website as a PDF called Nutrition Info. Don’t see what you’re looking for? Ask us in the Contact form.

Do you serve breakfast?

Only at the Downtown San Diego location because of the neighborhood needed great breakfast! Breakfast is available Monday through Friday from 7:00 to 11:00 a.m. Let us know if we should have it anywhere else!

Can I get the recipe for my favorite dish?

We keep the recipes for our core menu items close to heart but there are some recipes that we can share with you. Send us a note in Contacts and tell us what's your favorite dish.

What’s your sourcing philosophy?

We’re always mindful of the bigger picture -- our food, environment and social responsibility. That means thinking about our food’s production, transportation and social impact before giving anything our thumbs up. All of our farmers and partners meet our high standards -- we know and trust them. Want to know more? Give us a shout in Contacts and we’re happy to have a conversation about it.

Where is your meat from and how it is raised?

Our meats are always antibiotic and hormone free, our beef is grass-fed and raised on family farms and open pastures for the majority of their life. Our chicken is California free-range and vegetarian fed.

Where is your seafood from and how it is raised?

Our seafood is sourced from the most responsible fisheries to protect the health of the species and our waterways. The albacore tuna is MSC certified and our salmon is GLOBALG.A.P. certified Wester Ross Scottish salmon.

Is your produce organic?

Our produce and lettuce are grown using organic and natural methods that promote soil health and biodiversity. The Organic label is convenient -- but it’s not everything and not the only criteria we measure our high standards. We believe the best ingredients start with the best farmers, farmers we know and trust and ones we can walk their fields with to talk about what they raise and grow.

What kind of oils or fats do you use?

We use a blend of California Olive Ranch Extra Virgin Olive Oil and non-GMO expeller pressed canola oil sourced from Canada.

But why Canola oil?

Long answer to a short question but this has been a controversial topic recently and we want to be 100% transparent about what we use and why. There is a lot of misinformation out there about canola oil, which we had to dig into to really understand. We found that there is a very important difference between simply “canola oil” and “non-GMO expeller pressed canola oil.” We only use non-GMO expeller pressed canola oil, because: (1) GMO crops tend to have a negative environmental impact, and the characteristics built into the GMO seeds are responsible for the negative health impacts that are often discussed around canola -- the non-GMO variety does not have these effects. (2) Oils that are not “expeller pressed” are usually extracted with hexane and other industrial solvents. We do not using canola and olive oil interchangeably or because of cost, but based on how the oil is used. There are two main differences, the first is the strong flavor of the extra virgin olive oil versus the almost non-existent flavor of canola. The second is smoke point. The difference in smoke point means anything that goes on the grill has to have some or all canola oil, or else the restaurant would become smokey and the flavor of the food will be negatively impacted.

Does your food contain sodium?

Yes, we use salt in our cooking. If you have a dietary restriction that requires low sodium, our chefs are happy to make something special for you. Just ask!

Do you use gluten-free products?

Many of our dishes do not contain gluten, but we do not carry gluten-free products.

How can I make your menu items healthier/leaner?

Ask for skinless chicken or poached chicken. You and also substitute olive oil and lemon juice in place of dressing.

Catering & Events

Do you offer catering?

Yes we do! Order online at order.tendergreens.com

Can I order for catering the same day as my event?

We request 24-hour advance notice for catering orders. For same day orders, call the Tender Greens nearest you to inquire. We’ll try our best to make it happen but it depends on the size of your catering.

Can I order catering online?

Yes, and it’s encouraged! order.tendergreens.com

What if I’m not in your delivery zone?

Arrange your order for pick up.

How much gratuity should I add?

15-20% is always a nice gesture. We appreciate your generosity.

What is your cancellation policy?

All food is made in house from scratch so we do require at least six (6) hours’ notice if you have a need to cancel your order without penalty. Cancellations given less than six (6) hours’ notice prior to your order time will be subject to a cancellation charge of 50% of the anticipated balance on the order.

Do I need sternos & chafing dishes (wire racks)?

You do not need them, but if you have your own chafing dishes and sternos you’d like to use to keep the food hot, please request aluminum pans for your order. Catering orders generally come in recyclable heat resistant plastic containers.

Does my order include plates, napkins, utensils, etc?

Yes, it's included at no extra cost but please let us know that you would like them.

Will your team help set up my order?

Orders come with a visual guide card that shows how to best setup your order.

How is the food served?

Buffet style in recyclable containers.

Do you offer house accounts?

Yes. Please contact our catering concierge who can help set up your account and catering orders. [email protected]

Do you cater weddings?

We’ve done a few weddings TG style. Email [email protected] and let’s see if we can make Tender Greens part of your big day. While we will do our best to make it work for your big day, please know that we are not a full-service wedding caterer.

I want to host a private event at Tender Greens.

Cool! We love a good party, we’ll even hook you up with your own private chef to cook for your party. Call your nearest Tender Greens and speak with the Chef, or email [email protected] and let’s make it happen.

Tech

How do I place an online order?

You can order from your computer by clicking the order online or go to order.tendergreens.com. You can also place an online order using our Tender Greens app.

Do you have an App, accept mobile payments or offer a loyalty/rewards program?

Coming soon! September 1, 2017! Our app will do all those things and more, it's pretty amazing. Available on iOS and Android.

Press & Media

I have a media request, who do I contact?

Email [email protected], we’ll get right back to you.

Can we film at your restaurant?

Please email [email protected] with details about your filming request including date, time, size of crew, and tell us about the project you’re filming.

Careers

I want to join the Tender Greens family!

Rad. We are always looking for great team members to join us. See the list of open positions and apply at careers.tendergreens.com.

Do you have internship opportunities?

We have a 6-month culinary internship program for former foster youth aged 18-24 -- the Sustainable Life Project. Learn more about the program on the Sustainable Life Project section on our website.

What are the perks/benefits when working at Tender Greens?

Great benefits and big growth opportunities. Mentorship from the best chefs in the industry, free meals while on the clock, 20% team member discount, benefits for team members that work full-time schedules, including medical coverage. Trust me, you want to work here.

Feedback

How can I provide feedback on my experience?

We’re so glad you asked. We love every opportunity to learn and grow from your experiences. Please send us a note using the feedback category on the contact form and we will be in touch. Or, hit us up on social. @tendergreens

I found something that doesn’t belong in my food!

Yikes! We don’t use synthetic pesticides on our produce, so occasionally a rogue bug clings on tight and doesn’t get washed out during the multiple vigorous washing sessions. Our farmer appreciates knowing what is in the fields. Something else? Thank you for letting us know. Please Contact Us, tell us which location you were at and include a picture if you can.